kaisarPrivacy Policy

This page describes what we collect when you use kaisar and how we keep that data protected. We collect personal information during account registration, KYC verification, deposits, and gameplay. We use this information solely to operate our platform, verify your identity, process your transactions, and comply with applicable law.

We do not sell your data to third parties. We do not share your gaming activity with advertisers or marketing companies. We encrypt your passwords and sensitive documents. We retain your data only as long as necessary to serve your account and meet legal obligations.

If you have questions about how we handle your information or wish to request access to your data, contact our support team during business hours.

What Data We Collect

When you open a kaisar account, we collect your full legal name, date of birth, email address, and phone number. This information is required to create your account and enable deposits and withdrawals.

During our Know Your Customer (KYC) verification process, we collect copies of your government-issued ID, proof of your current address, and a selfie holding your ID. We use these documents to verify your identity and confirm that you are located in a supported jurisdiction. We store these documents securely and access them only during verification or dispute resolution.

We log all your gameplay activity on kaisar — every stake, outcome, game title, timestamp, and settlement result. This information helps us calculate your weekly cashback and loyalty tier points. It also enables us to investigate disputes and prevent fraud.

Account data

Your name, date of birth, email, phone number, and password hash are stored on our secure servers.

KYC documents

Scanned copies of your ID, address proof, and selfie are encrypted and stored separately from your account profile.

Transaction history

All deposits, withdrawals, and promotional claims are logged with dates, amounts, and payment methods.

Gameplay logs

Your complete session history — every game, stake, outcome, and settlement — is retained for account verification and dispute resolution.

How We Use Your Information

We analyse gameplay patterns to detect fraud and prevent account abuse. We may flag unusual activity — such as rapid successive large stakes, frequent payment method changes, or patterns consistent with bonus abuse — and investigate further before allowing large withdrawals. This is a standard anti-fraud measure across all online entertainment platforms.

We may use your data to comply with applicable law, including anti-money-laundering regulations. Large transactions or accounts showing signs of suspicious activity may trigger additional verification or reporting requirements under local law.

We do not use your data for marketing purposes beyond sending you offers relating directly to your Kaiser account. We do not sell your data to third parties. We do not share your gaming activity with advertisers, data brokers, or external analytics companies.

Third-Party Processors and Data Location

Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process transactions. We do not control how these processors handle your data; each has its own privacy policy. Review their terms if you wish to understand their data practices.

Our servers and databases may be located outside Indonesia. When you use Kaiser, your data may be transferred to and processed on servers outside your jurisdiction. By using our platform, you consent to this data transfer. Our servers are protected by industry-standard encryption and access controls.

Your Rights and Data Access

You can access your complete account information, transaction history, and gameplay logs at any time from your Kaiser account dashboard. You can download your session history as a summary report.

If you wish to request a complete copy of all data we hold about you — including KYC documents, transaction records, and gameplay logs — contact our support team in writing. We provide this information within five business days and charge no fee.

You can request deletion of your Kaiser account and all associated data. We will delete your account and close access, but we retain transaction records as required by law for a period of years. We cannot delete KYC documents or transaction history if they are required for legal compliance.

Security, Cookies, and Contact

We encrypt your password using cryptographic hashing; we do not store it in plain text. We use HTTPS encryption for all communication between your browser and our servers. We do not encrypt gameplay logs, transaction history, or your name — these are accessed only by you and our support team via secure authentication.

If you have privacy concerns or wish to report a data breach, contact our support team immediately. We respond to data security incidents within one business day and will inform you if your information has been compromised.

For questions about this privacy policy or to request access to your data, reach out to our support team during business hours. We offer English-language help via live chat, email, and phone. Your privacy is a priority on Kaiser; we are transparent about how we handle your information and committed to protecting it.